AD105 - Communication Essentials

Facilitator: Dr. Jean Norris

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Effective communication skills are essential in every aspect of life - especially in our work with students. This course provides a foundational understanding of all forms of communication and offers new techniques to improve your skills. In addition, a communication hierarchy provides users with an advanced understanding of rapport building and connecting with today's student.

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AD106 - Powerful Telephone Techniques

Facilitator: Dr. Jean Norris

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Whether you work exclusively by telephone or use the phone to get a face-to-face appointment, you need a tool kit of powerful telephone techniques to be successful in working with students. In this course, you will uncover best practices for inbound and outbound calls, learn how to project professionalism and a positive attitude in your telephone personality, and identify methods for conducting effective call, including how to handle caller objections. This course will help make you more effective from the initial "hello" to the final "good bye".

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AD107 - Connecting with Today's Student and Each Other

Facilitator: Dr. Jean Norris

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A majority of success in helping students begins with "connecting" in a meaningful way. These "connections" are formed through our ability to understand generational experiences and preferences in communication. Additionally, understanding ourselves helps us connect with students. So, we'll explore how to work better together through common collaborative principles and improving teamwork.

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ML117 - Presentation Skills

Facilitator: Dr. Ryan Meers

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This course provides sound advice on preparing and delivering presentations that command attention, persuade, and inspire. It includes rehearsal techniques as well as tips for creating and using more effective visuals. The course also addresses the importance of understanding your objectives and your audience to create a presentation with impact.

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ML133 - Goal Setting

Facilitator: Dr. Ryan Meers

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This course will show you how to set realistic goals, prioritize tasks, and track milestones to improve performance and morale.

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ML135 - Time Management

Facilitator: Jeffrey Schillinger

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This course will help you master effective time management techniques. You will learn to analyze how you currently spend your time and pinpoint opportunities for improvement. The course will show you how to plan your time efficiently using scheduling tools, control time-wasters, and evaluate your schedule once it is underway.

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ML136 - Stress Management

Facilitator: Dr. Gary Carlson

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In this course, you will learn the difference between positive stress that enhances productivity and negative stress that breeds tension, lowers productivity, and undercuts job satisfaction. The course includes strategies for dealing with underlying causes of worry and stress, with tactical advice and coping mechanisms for immediate problem management.

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RT102 - Orientation and First Week Activities to Increase Retention

Facilitator: Susan Backofen

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Building a program to ensure a smooth "hand off" from Admissions to Faculty is a critical component of student retention. Applicants often develop a strong bond with their admissions representative that ends (from the institution's standpoint) once they begin classes. This online course will provide practical ideas on designing an orientation program, first-week-of-class and other retention activities that connect the student with faculty, the college and each other that will help you retain and graduate more students.

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RT105 - Raising the Bar to 'First-Class' Customer Service

Facilitator: Shannon Gormley

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Learn the secrets of today's successful businesses by implementing their strategies of first-class customer service into your school. Discover how first impressions can influence your prospective students to increase and KEEP your enrollments. Uncover the components of first impressions at your campus through your website, offices, and personal appearances. Lastly, locate the areas, whether it is academics, student services, or admissions where you can implement an "improved" customer service plan for your organization.

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