MANAGEMENT - HARVARD MANAGE MENTOR®
ML110 - New Manager Transitions
Facilitator: Dr. Ryan Meers
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In this course, you will learn what it means to be a manager, as well as how to navigate the complex and often stressful transition from individual contributor to a new manager.
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ML111 - Leading and Motivating
Facilitator: Dr. Ryan Meers
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This course provides a synopsis of the essential tasks of leadership setting direction, aligning people, and motivating others. You will learn how to recognize the skills and characteristics of effective leaders, create an inspiring vision, and energize people to support and work toward your goals.
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ML112 - Team Leadership
Facilitator: Greg Nathanson
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In this course, you will learn how to establish a team with the right mix of skills and personalities and create a culture that promotes collaborative work. The course covers steps to leading an effective team and includes innovative, easy-to-implement self-evaluation tools.
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ML113 - Team Management
Facilitator: Greg Nathanson
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Focus is essential to effective teamwork. In this course, you learn how to diagnose and overcome common problems - such as poor communication and interpersonal conflict - that can impede team progress. You will also learn to take corrective measures to remove team problems and improve team performance.
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ML114 - Meeting Management
Facilitator: Dr. Gary Carlson
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This course provides a timesaving guide to planning and conducting meetings from start to finish. It covers preparation, keeping the meeting on track, and follow-up. The course also offers expert advice for dealing with problem behaviors exhibited by meeting participants.
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ML115 - Project Management
Facilitator: Jay Hollowell
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This course provides the nuts and bolts of project management, including project planning, budgeting, team-building, execution, and risk analysis. The course covers useful tools and techniques such as GANTT and PERT charts, Work Breakdown Structure, and variance analysis.
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ML116 - Writing Skills
Facilitator: Jay Hollowell
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Skillful writing helps you accomplish your business objectives and extends your influence as a manager. In this course, you will learn to create clearer, more effective written communications. The course includes specific guidelines for preparing memos, letters, emails, and other common business documents.
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ML117 - Presentation Skills
Facilitator: Dr. Ryan Meers
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This course provides sound advice on preparing and delivering presentations that command attention, persuade, and inspire. It includes rehearsal techniques as well as tips for creating and using more effective visuals. The course also addresses the importance of understanding your objectives and your audience to create a presentation with impact.
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ML118 - Coaching Skills
Facilitator: Dr. Ryan Meers
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In this course, you will learn how to strengthen your coaching skills by using a four-step process to facilitate the professional growth of the employees you coach.
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ML119 - Persuasion Skills
Facilitator: Dr. Ryan Meers
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To do their job - accomplishing work through others - managers must develop and use persuasion skills rather than simply issue orders. Formal authority no longer gets managers as far as it used to. This course will help you master the art and science behind successful persuasion so you can begin changing others' attitudes, beliefs, or behavior to create win-win solutions.
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ML120 - Feedback Skills
Facilitator: Jay Hollowell
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Feedback is an essential component of the communication process. In this course, you will learn when and how to give effective positive or corrective feedback, how to offer feedback upward, and how to receive feedback.
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ML121 - Negotiation Skills
Facilitator: Dr. Ryan Meers
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This course provides a practical guide to becoming an effective negotiator. The course includes steps to guide you through the negotiation process assessing your interests as well as those of the other party, developing opportunities that create value, avoiding common barriers to agreement, and implementing strategies to make the negotiation process run smoothly.
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ML122 - Difficult Interactions
Facilitator: Dr. Gary Carlson
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This course will show you how to discuss and resolve difficult interactions in the workplace - whether with employees, peers, bosses, or even suppliers and customers.
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ML123 - Managing Upward
Facilitator: Dr. Ryan Meers
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How well do you work with your supervisor? This course will help you develop a mutually rewarding relationship with your supervisor. You will learn proven techniques for effectively communicating and negotiating with your supervisor, presenting problems or opportunities and accepting responsibility for your proposed actions.
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ML124 - Managing Virtual Teams
Facilitator: Greg Nathanson
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This course provides concrete suggestions for forming virtual teams, including assessing their technology and communication needs, structuring the team to build trust, and keeping the team on track.
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ML125 - Managing Diversity
Facilitator: Greg Nathanson
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In this course, you will learn how to manage diversity to extract maximum value from your employees' differences - including how to recruit diverse talent, resolve diversity-related conflicts, and communicate with employees and customers from other cultures.
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ML126 - Effective Hiring
Facilitator: Dr. Patricia Kapper
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In this course, you will learn how to identify the particular skill set needed for a job, and then how to research and interview leading candidates until you find the one who best fits your need.
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ML127 - Effective Delegation
Facilitator: Dr. Patricia Kapper
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This course will show you how to choose what to delegate, match employee and delegated assignment, and set the stage for success by both developing your employees and freeing up your time for critical managerial tasks.
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ML128 - Retaining Employees
Facilitator: Dr. Patricia Kapper
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Why do employees stay with - or leave - their jobs? In this course, you will learn strategies for attracting and keeping top performers, how to handle common obstacles to retention such as burnout and work/life imbalance, and how to develop programs that address the diverse needs and interests of your workforce.
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ML129 - Developing Employees
Facilitator: Jay Hollowell
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This course will show you how to encourage your employees to learn and grow, while maximizing the return on the management time you invest in employee development.
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ML130 - Evaluating Employees
Facilitator: Jay Hollowell
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In this course, you will learn how to prepare for, conduct, and follow up on performance evaluations in ways that link employee performance to your company's and group's goals.
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ML131 - Laying Off Employees
Facilitator: Jay Hollowell
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In this course, you will learn how to effectively manage a layoff - including making key decisions before, during and after the critical event. Handled skillfully, a layoff can set your team, and your school, - on a positive new path.
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ML132 - Dismissing Employees
Facilitator: Dr. Patricia Kapper
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Dismissing an employee is one of the most difficult and painful tasks a manager can face. In this course, you will learn how to effectively manage a dismissal - including making key decisions before, during, and after the critical event.
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ML133 - Goal Setting
Facilitator: Dr. Ryan Meers
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This course will show you how to set realistic goals, prioritize tasks, and track milestones to improve performance and morale.
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ML134 - Career Management
Facilitator: Dr. Ryan Meers
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In this course, you will learn how to manage your career - including how to identify your business interests, professional values, and skills in order to target your most exciting career possibilities.
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ML135 - Time Management
Facilitator: Jeffrey Schillinger
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This course will help you master effective time management techniques. You will learn to analyze how you currently spend your time and pinpoint opportunities for improvement. The course will show you how to plan your time efficiently using scheduling tools, control time-wasters, and evaluate your schedule once it is underway.
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ML136 - Stress Management
Facilitator: Dr. Gary Carlson
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In this course, you will learn the difference between positive stress that enhances productivity and negative stress that breeds tension, lowers productivity, and undercuts job satisfaction. The course includes strategies for dealing with underlying causes of worry and stress, with tactical advice and coping mechanisms for immediate problem management.
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ML137 - Change Management
Facilitator: Dr. Gary Carlson
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Change is constant and is often met with resistance. This course will show you how to manage change constructively and navigate the ups and downs that inevitably accompany a change effort.
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ML138 - Crisis Management
Facilitator: Dr. Gary Carlson
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In this course, you will learn a practical, hands-on method for looking at crises. The course will show you how to develop a crises audit to avoid and prepare for crises, how to manage an actual crisis, and how to learn from past events.
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ML139 - Customer Focus
Facilitator: Jay Hollowell
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This course will show you how to target the right customers and build their long-term loyalty by developing systems for learning about, - and responding to, their needs.
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ML140 - Marketing Essentials
Facilitator: Tracy Kreikemeier
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This course covers marketing fundamentals that will help non-marketing managers throughout the organization better understand the importance of marketing and how it relates to them.
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ML141 - Finance Essentials
Facilitator: Jay Hollowell
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Financial management can be a daunting task. This course covers the essential concepts of finance, budgeting, forecasting, and planning for non-financial managers.
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ML142 - Budgeting Essentials
Facilitator: Jay Hollowell
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In this course, you will learn about the budget process, different types of budgets, and common budgeting problems so you can allocate resources wisely to meet your goals.
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ML143 - Creating a Business Case
Facilitator: Jay Hollowell
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This course will show you how to create an effective business case, from defining the opportunity and analyzing alternatives to presenting your final recommendations.
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ML144 - Creating a Business Plan
Facilitator: Jay Hollowell
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This course will take you step by step through the process of preparing an effective plan for a business proposal. The steps you will learn are applicable to launching a new internal product as well as seeking funding for a new start-up business.
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ML145 - Process Improvement
Facilitator: Jay Hollowell
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In this course, you will learn what business processes are, why improving them is essential, and how to carry out a business process improvement (BPI) initiative.
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ML146 - Measuring Performance
Facilitator: Ron Obstfeld
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This course provides a review of financial and non-financial measures used in all areas of organizational performance. The course addresses both standalone measures (including ROI, EVA, and BET) and measurement frameworks such as dashboards, quality models, and the Balanced Scorecard. It also includes a systematic process for tracking performance of initiatives that can generate improvements across the organization.
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ML147 - Decision Making
Facilitator: Dr. Blake Faulkner
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In this course, you will learn how to identify underlying issues related to a decision, generate and evaluate multiple alternatives, and then communicate and implement your decision.
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ML148 - Strategic Thinking
Facilitator: Dr. Blake Faulkner
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This course provides practical advice for managers in charge of shaping and executing organizational strategy. The course includes tips for analyzing opportunities, challenges, and the potential consequences of high-level action plans. It also addresses identification of broad patterns and trends, creative thinking, analysis of complex information, and prioritization of actions.
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ML149 - Strategy Execution
Facilitator: Dr. Blake Faulkner
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In many career colleges, corporate executives and campus management are involved in the strategic planning process. This ensures that organizational strategies - both corporate and campus level - are tightly aligned and that successful implementation can follow. In this course, you will learn what strategy is, how senior management and units work together to develop strategy, and how units support an organizational strategy by developing and executing action plans for strategic initiatives.
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ML150 - Innovation and Creativity
Facilitator: Dr. Blake Faulkner
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This course will show you how to manage an intellectually diverse work group and their environment to produce more and better ideas that encourage innovation when developing products and work processes.
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ML151 - Implementing Innovation
Facilitator: Ron Obstfeld
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In this course, you will learn how to implement an innovation from crafting a vision statement to gaining support and managing resistance. This course is a must if you want to turn an idea into reality.
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